Tag Archives: word of mouth marketing

Word of mouth research: Majority of CEOs cite WOM as the fastest growing source of impact on business reputation

Word of mouth and social media represent keys to success for a large number of CEOs, according to the 2008 CEO Survey by PRWeek and Burson-Marsteller. Mark J. Penn, President of Burson-Marsteller said of the survey, "CEOs should understand that many of their stakeholders are active users of social media and it can be an…

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Word of mouth fundraising: This Book Will Be Famous

When Asi of No Man's Blog and Nicky of Monster-Munch wanted to raise money for NSPCC, an organization devoted to ending child abuse, they came up with a unique word of mouth / 6 degrees of separation project entitled, "This Book Will Be Famous" — a handmade book designed to be passed around. Here's Asi's…

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Word of mouth research: Social media is now mainstream

Global participation in social media is at an all-time high according to the Universal Mccann International Social Media Research Wave 3 report. The 2008 study covers 17,000 internet users in 29 countries. Beginning with the first report in 2006, the study shows how social media has grown to the point where many forms of social…

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Crunch gets friends and families sweating through word of mouth

Fitness center Crunch took a simple, classic promotion (the free sample) and turned it into a gift members could give away to friends and family: At Crunch, we are out to send some seasonal cheer to you and your loved ones. So, we have  enclosed a little Holi-Gram: a two-week guest pass (good through the…

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Creating an email-friendly word of mouth coupon

Email-friendly coupons require a few key components, and DSW nails them with this promotion. 1> It's simple, well designed and easy to forward on. 2> You're explicitly encouraged to share this with your friends. 3> It's a win-win for all participants. If you received this from a friend, you would never question their intentions for…

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Being goofy can spark word of mouth: Burger King’s fragrance

Why would a fast food restaurant release a fragrance? Burger King's new meat-scented "Flame" answers: Because it's fun and people love talking about stuff like this. While it's unlikely that many folks want to smell like a burger, the idea is so outrageous that bottles of the stuff are going to be bought as jokes…

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Word of mouth research: Social media participation sees significant jump

According to Forrester’s Social Technographics Profile 2008 study, social media experienced a significant jump in participation from Q2 2007 to Q2 2008. The current numbers show that nearly 70% of online users are considered “spectators” of social media, 37% are considered “critics” and 21% are now considered creators. In fact, the only category to see…

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Do your fans know how important word of mouth is to you?

On their startup page, Firefox gives a simple alert to how important word of mouth is to them (click image to enlarge). Fans who want to learn more are taken to a secondary page offering multiple ways fans can help Firefox whether they’re C++ experts or not. The Lesson: Let your fans know how important…

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Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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