Tag Archives: talkers

Why most referrals come from new customers (and what to do about it)

[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] A big challenge for word of mouth marketers is familiarity. As much as a longtime customer may love you, they’re not as likely to talk….

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The Talker Profile Worksheet

Use this worksheet to help you focus on the motivations and influencers of a single group of talkers.

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Jake McKee: How to work with influential talkers

9:35 — Kurt Vanderah introduces Ant’s Eye View‘s Co-Founder and Chief Innovation Officer, Jake McKee. 9:36 — Let’s define an influencer – Boom. An influencer is a person in a short or long-term relationship with a company who helps them drive the company’s biz objectives forward while enjoying the process. They are leaders of a…

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Video: How to work with influential talkers

Ant’s Eye View’s Jake McKee walks us through how to identify, reach out to, and inspire influencers to talk about you.

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Word of Mouth Tip #107: Your best talkers aren’t always your best customers

Great talkers aren’t necessarily big spenders or loyal customers. Take 15 minutes today to try this: Look for a group of talkers who have never spent a dime with you. They’re journalists, analysts, doctors, teachers, mechanics, bartenders, barbers, plumbers, waiters — they’re people who talk to your customers every day. How a word of mouth…

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3-Minute WOM Lesson: The three fundamental emotions behind all WOM conversations

Note: This newsletter will soon be transitioning to WordofMouth.org under the name of “Word of Mouth Lessons.” But, as the name implies, it’s still going to be filled with practical, how-to advice to get more people talking about you. Sign up to be notified when WordofMouth.org launches: www.wordofmouth.org. When you begin to understand the fundamentals…

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3-Minute WOM Lesson: Who are your best talkers?

You’ve got an infinite number of talkers you can seek out and earn word of mouth from. But because you don’t have an infinite number of hours in the day, start with these: 1. New customers 2. Long-time customers 3. Loyal employees 1. New customers First-time customers make for powerful, eager talkers. But you only…

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3-Minute WOM Lesson: 3 departments to get involved in word of mouth

[Welcome back to the You Can Be a Word of Mouth Marketing Supergenius! newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Word of mouth isn’t another tactic for the marketing team — it’s a fundamental way of doing business…

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9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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