Video: How to respond to online feedback, posts, comments, and reviews

The more you respond to online conversations about you, the better and more frequent those conversations get.

It’s one of the fundamental skills of being a great word of mouth marketer. Anyone can push stuff out there — that’s usually called advertising. But a great marketer will thank the fans, help customers with problems, and convert the critics.

You can do this, and a great way to start is by watching Lindsay Lebresco‘s presentation from our last word of mouth event on how to respond to online conversations about you.

A few ideas she covers:

  • Who should be responding.
  • How to respond by adding value.
  • The 5 things to remember when responding.

Watch Lindsay’s presentation:


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