Ian reveals the best ways to earn the attention of influential people using social media channels.
Tag Archives: social media
Video: How Citrix has evolved into a social business
Companies of any size can become a social business by leveraging the value of social media throughout all parts of the company –- taking social media much further than just promoting content to fans online. Citrix started its journey to becoming a social business by launching online customer support through social media. Excellent customer service…
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Blog, newsletter
October 8, 2013
How to make boring stuff more remarkable
[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] For all of the companies who aren’t selling stuff like sports cars, high-tech gear, and designer shoes out there, you know that word of…
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Video: How UCB Pharma’s fans make them remarkable
How do you get people to care about what your company is talking about? Get them to care about the characters in your story. For lots of companies, the main character in their story is the stuff they’re selling — for UCB Pharma, it’s their patients. In his presentation at SocialMedia.org’s BlogWell conference, Greg Cohen,…
Video: How Intel celebrates their fans’ inner geek
Social media isn’t just an outlet or a megaphone to blast your message. To get your fans to share your content, you need to find what really makes them tick and what kinds of posts will hold their attention. Intel empowers their fans to spread the word that smart is cool, and they have fun…
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Case Studies, Videos
September 6, 2013
Video: How Humana builds fan relationships by focusing on their goals
For health insurance companies, it’s hard to start conversations with your fans when things like negative industry perceptions stand in the way. But Humana broke through this wall by making their social strategy all about their fans’ goals — and how their community can support them. In his presentation at SocialMedia.org’s BlogWell conference in Chicago,…
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Blog, Case Studies, Videos
August 30, 2013
Video: How Moen inspires word of mouth through influencer outreach
Sometimes the best way to start word of mouth conversation is to know what your fans are talking about already. But, where do you find these conversations in the first place? For Moen, it was all about realizing their audience wasn’t talking about faucets, they were talking about entire kitchen and bathroom remodels. In her…
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Blog
August 29, 2013
5 A+ attributes of a community manager
By Dave Kerpen
This is a guest post from Dave Kerpen — CEO of Likeable Local, chairman and former CEO of Likeable Media, and author of “Likeable Business: Why Today’s Consumers Demand More and How Leaders Can Deliver.” See the original post this is adapted from and more like it on Likeable Media’s blog. In this weekly episode of…
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