Don’t just listen: Join the word of mouth conversation

This is a guest post from Ferg Devins, Chief Public Affairs Officer at Molson Coors in Canada.

Have you ever been sitting on the subway and heard two people talking about something you have knowledge about and just know that they have the facts wrong?

Or perhaps it’s at the dinner table with family and relatives waxing on about their opinion on a matter and you just know there is a different story? On your way to the bathroom at work you hear two colleagues chatting at the water cooler about something that “management” is up to — and you know they’re so far off reality?

Or a conversation that you’re watching and monitoring in a social network is taking a life of its own and a direction that is just so misguided?

Get your word of mouth into action! In any of these situations, there is probably a polite way for you to put your voice into play. Alter the conversation by politely putting your hand up and putting your voice and opinion in.

I liken social network chatter today as chatter that was going on already in our society — on subways, at dinner tables, around water coolers and, most recently, on social networks.

Conversations can take any given direction, and we can have an impact on the stream and outcome of any given conversation. I’m not saying you can just drop your opinion in on top of what might be perceived or a position that has been stated. But, I guarantee that if you don’t speak up, you will not have an impact on the outcome.

I experienced it this week when a reporter was waxing on about calories and beer. I asked my team to engage with the on-air personality to provide the facts around beer vs. wine and spirits, as well as to offer some Molson Canadian 67 (that actually has greatly reduced caloric counts as compared to a glass of wine or shot of spirits).

We were able to alter their opinion — but more importantly, we added more knowledge and facts to the conversation. Without taking the action, that misinformation could have just ballooned.

Engage in the conversation with humility, facts, and honest opinions and I promise you will be pleasantly surprised with the impact that you can have.

About Ferg Devins

Ferg Devins is Chief Public Affairs Officer at Molson Coors in Canada. He's been in the beer business in Canada for 28 years with a huge passion for the community and all things social. He was an early adopter and advocate for Molson Coors in the social space and can be followed @MolsonFerg.

Tags: , , , , , ,

Comments are closed.

Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

Read More

3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

Read More

The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

Read More

10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

Read More

The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

Read More

The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

Read More