How Headsets.com grew from zero to $30 million with word of mouth

We’re bringing together an incredible group of word of mouth marketers for our Word of Mouth Crash Course in Austin on May 10. We’re featuring 12 how-to classes, 12 real-world case studies, and 6 brilliant authors – all in one thrilling day.

One of our speakers is entrepreneur Mike Faith, whose Headsets.com has grown from zero to $30 million in just 10 short years by focusing on earning the love and respect of their customers. He’ll be sharing a case study on how they did it along with a whole bunch of ideas you can borrow to do the same.

As a preview, we talked with Mike about how this dedication to customer love has changed their company. What we talked about:

  • Why customers keep coming back to Headsets.com, even though they may only have one contact with them every 2-3 years.
  • Mike’s twist on the old rule that says customers are always right.
  • How Mike got the Prime Minister talking about him with one great gift.

Listen to Mike’s interview:

Register and learn more about the Word of Mouth Crash Course: Click here

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