[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] Creating remarkable experiences is one of the best (and most important) parts of a word of mouth marketer’s job. But instead of inventing new ways…
Tag Archives: customer experience
Video: How PrintingForLess.com creates fan loyalty through customer service
In any business, there are a lot of risky investments — but great customer service isn’t one of them. Thrilling customers with incredible service will never go out of style or succumb to the whims of a market. It’s a sure-fire way of earning word of mouth from your customers. The more you invest in…
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The Customer Experience Officer: Human Duct Tape to Connect the Silos
Continuing with our week focused on how big brands are earning word of mouth, here’s a guest post from author and CustomerBliss founder, Jeanne Bliss. You can meet Jeanne and learn a ton about earning customer love at the CXPA‘s Members Insight Exchange in San Diego June 19-20. Why does it take such a push to…
Rob La Gesse: How to inspire word of mouth with customer service
11:55 — Erin McDaniel introduces Rackspace‘s Director of Social Media, Rob La Gesse. 11:56 — How can you help your customers? You have to know who they are. Not their demographic, but who they personally are. 11:59– Find opportunities to WOW your customers. This creates a chance to create a memorable experience that will help spread WOM. 12:02– Example. Rackspace…
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How premium brands like Lexus, AmEx, and Apple are making profits by making love
These days, it’s simply not enough to manufacture a good product. Those are the table stakes. If you make an inferior product, no amount of marketing can save you from the painful truth that will spread faster than you can say, “tweet tweet.” That said, in categories with several high quality options, the winners like…
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Becoming a Talkable Brand, presented by John Moore
This presentation is from Marketingologist John Moore about the breakdown of “WOM-ology” and how to make your brand word of mouth-worthy. Sure, advertising will promote your product, and people may talk about a brilliant advertising campaign, but they will never advocate an ad the way they advocate a product they love. A few of the…
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