This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. The grand outcome of dueling silos is the random and inconsistent customer treatment delivered to customers. Your organization…
Recent News Subscribe
Categories:
Why a unified cross-silo customer experience is important
Read More
Comments Off on Why a unified cross-silo customer experience is important
Adding value in unexpected places
This is a guest post from Mitch Joel — President, Twist Image and author of “Six Pixels of Separation.” His new book “CTRL ALT Delete” was released in May 2013. See the original post this is adapted from and more like it on his blog. What a nightmare. I had to get my tires changed. Here’s…
Read More
Comments Off on Adding value in unexpected places
WOM Tip #489: Just because it’s automated doesn’t mean it can’t be friendly
We get it. You’re busy. You can’t write every customer you meet a personalized note or a special email. Some things have to be automated — and that’s OK. But that doesn’t mean you can’t show a little personality. For example, Tonx, a high-end coffee subscription service (who’s also great at helping their customers spread…
Read More
Comments Off on WOM Tip #489: Just because it’s automated doesn’t mean it can’t be friendly
When am I going to review this backpack?
This is a guest post from Andy Sernovitz — CEO of WordofMouth.org and SocialMedia.org and New York Times bestselling author of “Word of Mouth Marketing: How Smart Companies Get People Talking.” See the original post this is adapted from and more like it on his blog. I’ve had it for years. It’s as good as new, after non-stop…
Read More
Comments Off on When am I going to review this backpack?
