Everyone knows testimonials are powerful. But not everyone knows which questions to ask customers to get great recommendations — the ones that say much more than, “it was good.” Mercedes-Benz, for example, has lots of fans with plenty of great things to say about their cars, but so does every other luxury car company. So…
Tag Archives: word of mouth
How a “Do Not Disturb” sign created buzz
This guest post is from Andy Nulman — President of Just for Laughs and author of “Pow! Right Between the Eyes: Profiting from the Power of Surprise.” See the original post this was adapted from and more like it on his blog. As per my post about Alan Webber’s Rules of Thumb book, one of my favorites…
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WOM Tip #376: “Buzzworthy” doesn’t always mean “sexy”
Most professional hockey teams have professional dance teams perform in between periods. But the Iowa Wild hockey team traded in their traditional half-time entertainment for high school bands, dancers, and cheer teams. Photo from Insight Advertising Why this is a remarkable idea: Schools are great word of mouth engines. Schools will tell their students, the…
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WOM Tip #312: Great partnerships help you create once-in-a-lifetime experiences
As cool as it might be to give your customers that one fantastic experience they’ll never forget, it can be hard to pull it off with limited resources or a small budget. But the good news is you don’t have to do it alone. In fact, partnering with other companies to make something awesome happen…
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Podcast: Ryan Holiday and Mitch Joel on building buzzworthy brands from the ground up
According to Ryan Holiday, businesses like Airbnb, Facebook, Twitter, and Dropbox are pulling off a different kind of marketing that sidesteps traditional advertising and looks internally instead to make their stuff more buzzworthy while making their businesses better. In his book Growth Hacker Marketing: A Primer on the Future of PR, Marketing, and Advertising, Ryan…
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How to turn a bad review into a better review
This is a guest post from Andy Sernovitz — CEO of WordofMouth.org and SocialMedia.org and New York Times bestselling author of “Word of Mouth Marketing: How Smart Companies Get People Talking.” We all get bad reviews. No matter how hard you try, you’re going to screw up a job every so often. So what do…
Barrier of entry
This is a guest post from Spike Jones — SVP, Managing Director SW Region at Edelman Digital and co-author of the book Brains on Fire: Igniting Powerful, Sustainable Word of Mouth Movements. See the original post this is adapted from and more like it on his blog. One of my favorite lessons from the Brains…
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WOM Tip #265: Have your customers’ backs
At Mother’s Day brunch, great service, delicious food, and the perfect atmosphere still can’t make up for what you forgot: the card. That’s why Lazy Dog placed this in the men’s bathroom on Mother’s Day — a box full of blank cards saying “No worries, we got your back.” That’s going the extra mile to…
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