Tag Archives: social media

Free download: Excerpt from “Likeable Business” by Dave Kerpen

According to Dave Kerpen, CEO and Co-Founder of Likeable Media and New York Times best-selling author, if you want to be successful, you have to learn to listen — even if you have a lot to say. As a guy who is full of ideas and insights himself, Dave understands why it’s hard for leaders…

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Communicators vs. Conversationalists

This is a guest post from Ferg Devins, Chief Public Affairs Officer at Molson Coors in Canada. As public relations professionals, we’re often challenged within our organizations to put together the comprehensive communications plan. Something big is going to happen and we need to prepare the messages, scope out what we think might be key questions, come up…

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Get a free signed copy of Word of Mouth Marketing: How Smart Companies Get People Talking

We’re running a special giveaway this month: If you buy the comic or audio editions of the New York Times bestseller Word of Mouth Marketing: How Smart Companies Get People Talking, we’ll send you a free signed paperback edition. Wait, a comic book edition? Yep! This is the action-packed, condensed, and illustrated version of the…

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Everyone needs a Jewish mother

This is a guest post from Larry Smith, founder of SMITH Magazine, the home of the Six-Word Memoir project. In 2006, I did something that was by all objective measures of questionable judgment: I quit a great magazine career to start a web magazine. I called it SMITH in honor of my grandfather Morris Smith…

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Video: Likeable’s Dave Kerpen tells you how to be amazing in social media

Social media can be an incredibly powerful word of mouth amplifier. But, how do you show everyone your brand is worth talking about? For starters, stop talking about yourself and pay attention to what your customers are saying about you instead. After you listen carefully, respond — even to the negative stuff. Say thank you…

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Social vs. Community. Are they different? Does it matter?

This is a guest post from Douglas Atkin, CEO at The Glue Project and author of “The Culting of Brands.” I’ve been working with a big online content brand where the very smart and well-informed people who work there often use the terms “social” and “community” interchangeably. I’d like to propose that they’re not the same….

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Want word of mouth? Collect experiences, not numbers.

This is a guest post from BJ Emerson, VP of Technology at Tasti D-Lite and co-author of The Tasti D-Lite Way: Social Media Marketing Lessons for Building Loyalty and a Brand Customers Crave. Competing online today means the numbers are out there for everyone to see. Fans, followers, likes, views, subscribers, comments, shares, and such…

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6 ways to turn a critic into a fan

[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] Critics are just potential fans that haven’t been won over yet. They represent opportunities — and if you can make them happy, they’ll tell the world…

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Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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