Social business is all about enabling your employees to accomplish amazing things as a team and give them a direct connection to your customers. When it’s done right, businesses get stuff done more efficiently, build better relationships with their customers, and earn more fans. But a highly conservative company in a regulated industry has some…
Tag Archives: social media
Video: How TD Bank Group connects their customers to their employees with social media
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Blog
April 11, 2013
Don’t forget to be human
By Mitch Joel
This is a guest post from Mitch Joel — President, Twist Image and author of “Six Pixels of Separation.” His new book “CTRL ALT DEL” comes out in May 2013. See the original post this is adapted from and more like it on his blog. Technology makes it easy to… Say “no.” Ignore somebody. Speak your…
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Blog
April 4, 2013
Bridging the traditional/social gap with WOM
By Spike Jones
This is a guest post from Spike Jones — Group Director of Engagement at WCG and co-author of the book Brains on Fire: Igniting Powerful, Sustainable Word of Mouth Movements. See the original post this is adapted from and more like it on his blog. There are many things that fascinate me about the communications…
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Blog
March 28, 2013
Moving people creates movements
By Mitch Joel
This is a guest post from Mitch Joel — President, Twist Image and author of “Six Pixels of Separation.” His new book “CTRL ALT DEL” comes out in May 2013. See the original post this is adapted from and more like it on his blog. What is art? It’s a question that has been asked for…
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Blog, Case Studies, Videos
March 15, 2013
Video: How Life Technologies encouraged employees to engage in online word of mouth
Just because an employee isn’t on your social media team doesn’t mean he or she can’t participate and add value to your online conversations. But many of them hesitate to take part because they’re afraid of doing it wrong. Instead of missing out on this great resource, why not give them the training and the…
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Blog, Case Studies, Videos
February 15, 2013
Video: How Mattel got fans voting for Barbie for president without traditional advertising
As a celebrity, Barbie has to stay culturally relevant. As an icon, she has to represent girls doing amazing things. That’s why it seemed natural that she would run for president last year. But to make this one-off campaign into continually engaging content, Mattel turned to social media. Social Media Managers Travis Harding and Jessica…
Blog
February 14, 2013
Don’t suck.
By Mitch Joel
This is a guest post from Mitch Joel — President, Twist Image and author of “Six Pixels of Separation.” His new book “CTRL ALT DEL” comes out in May 2013. See the original post this is adapted from and more like it on his blog. Are you worried about bad customer reviews online? Don’t suck. Social media won’t save you if your…
Blog
February 13, 2013
Getting your biggest influencer talking: Helping your CEO use Twitter
By Ferg Devins
This is a guest post from Ferg Devins, Chief Public Affairs Officer at Molson Coors in Canada. We’ve welcomed a new President and CEO to Canada at Molson Coors, Stewart Glendinning. Interestingly enough he had a Twitter profile established when he arrived but it had little to no activity. When he started with us, Stewart was truly intrigued…
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