The more you respond to online conversations about you, the better and more frequent those conversations get. It’s one of the fundamental skills of being a great word of mouth marketer. Anyone can push stuff out there — that’s usually called advertising. But a great marketer will thank the fans, help customers with problems, and…
Video: How to respond to online feedback, posts, comments, and reviews
Lindsay Lebresco: How to Respond to Feedback, Posts, Comments, and Tweets — live from Word of Mouth Supergenius
10:15 — Cale Johnson introduces Converseon‘s Lindsay Lebresco. 10:16 — Lindsay kicks off her session on how and when to respond in the social media space. This is a big topic and very important for brands to understand today. First and foremost, you have to listen. If you don’t listen, you won’t know what people are saying. 10:17…
Lindsay Lebresco: How to Respond to Feedback, Posts, Comments, and Reviews — live from Word of Mouth Supergenius
10:15 — Jim Lovelady introduces Converseon‘s Lindsay Lebresco. 10:16 — Lindsay explains how she’s only recently on the agency side, and for 10 years worked in corporate communications at Graco Children’s Products. 10:16 — Lindsay shows a picture of a one-star review, or a negative comment — or, perhaps, a whole site dedicated to how…
Looking for a real word of mouth hero?
We got ’em. Looking to join us for Word of Mouth Supergenius on December 16? Awesome — because our (styling) heroes can help make that happen. Check out posts from a few of our supergeniuses, including Paul Gillin, Jason Falls, Lindsay Lebresco, Allan Schoenberg, Andy Nulman, and Saul Colt for clues on a discounted pass to…