This is a guest post from Jay Baer — social media and content strategist and author of “Youtility: Why Smart Marketing is About Help not Hype.” See the original post this is adapted from and more like it on his Convince & Convert blog. Few customer complaints are personal. Still, it’s human nature to feel…
Tag Archives: customer service
Why you need a customer service response road map
Read More
Comments Off on Why you need a customer service response road map
The surefire steps for dealing with a pissed-off customer
This is a guest post from Gary Vaynerchuk — well-known entrepreneur, social media innovator, and author of “Jab, Jab, Jab, Right Hook.” See the original post this is adapted from and more like it on his blog. “The customer is always right.” You’ve probably heard this before. But while this is a simple solution to…
Read More
Comments Off on The surefire steps for dealing with a pissed-off customer
Follow these 10 rules and make your customers love you
This is a guest post from Jay Baer — social media and content strategist and author of “Youtility: Why Smart Marketing is About Help not Hype.” See the original post this is adapted from and more like it on his Convince & Convert blog. If you run a professional services firm, these are 10 rules…
Read More
Comments Off on Follow these 10 rules and make your customers love you
Big can often be much better
This is a guest post from Mitch Joel — President, Mirum and author of “Six Pixels of Separation” and “CTRL ALT Delete.” See the original post this is adapted from and more like it on his blog. How many times a day do you read about a brand messing up? It’s a sport at this point….
Read More
Comments Off on Big can often be much better
Do you inspire customer service tales?
This is a guest post from Drew McLellan, CEO and Top Dog at McLellan Marketing Group. See the original post this is adapted from and more like it on his blog. Everyone loves to tell a good story. Stories teach, they inspire laughter and the bring about change. As consumers, we love to tell stories…
Read More
Comments Off on Do you inspire customer service tales?
10 questions to help measure a “beloved company”
Customer experience expert Jeanne Bliss explains what 10 things make a company so lovable it gives them a competitive edge. She also shares why earning your customers’ love takes making proactive decisions.
Read More
Comments Off on 10 questions to help measure a “beloved company”
Do your customers think you’re a “10?”
This is a guest post from Drew McLellan, CEO and Top Dog at McLellan Marketing Group. See the original post this is adapted from and more like it on his blog. In the drive-up windows of one of the country’s largest banks, there is a sign: “Please honk if we’ve delivered a ’10’ customer service…
Read More
Comments Off on Do your customers think you’re a “10?”
