One of the fundamentals to keeping customers happy is by providing excellent customer service. This presentation from UPS‘ Manager of Corporate PR, Debbie Curtis-Magley, focuses on how to deliver excellent customer service on Facebook and Twitter. Debbie shares the ups and down of their experiences and concludes with their five important lessons learned. A few…
How UPS is Mastering Customer Service with Social Media, presented by Debbie Curtis-Magley
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Today is World Water Day: Use WOM to change the world
Nearly one billion people live without access to life’s most basic need: clean, safe drinking water. At charity: water, we’re out to solve this huge problem. Quickly. And we’re aiming to do so with word of mouth marketing and the power of birthdays. At charity: water we do a few things differently. Here’s a look…
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How to create offline word of mouth, presented by Martin Atkins
Most word of mouth happens offline, so it’s important to know the key ways to get people talking without social media or other online tools. In this hilarious and inspiring video, you’ll learn simple, reliable ways you can create offline word of mouth from Tour:Smart author Martin Atkins. Martin talks about strategies to create offline…
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How to create buzzworthy topics
When you create irresistibly interesting content, your fans will do your advertising for you, for free, forever. They’ll share it, talk about it, and spread your message to the ends of the earth. You can do this, and John Moore will teach you how. John is part of our all-star lineup for our Word of…
Becoming a Talkable Brand, presented by John Moore
This presentation is from Marketingologist John Moore about the breakdown of “WOM-ology” and how to make your brand word of mouth-worthy. Sure, advertising will promote your product, and people may talk about a brilliant advertising campaign, but they will never advocate an ad the way they advocate a product they love. A few of the…
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How to create a fan community, presented by Spike Jones
A fan community can be an incredible force for spreading love for your brand. When you bring people who genuinely love your product together, amazing things happen. In this class, word of mouth marketing pro Spike Jones sums up the key steps for building long-term, sustainable word of mouth communities. He gives advice on who…
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Trust is earned when things go wrong
Radio show This American Life discovered that one of its most popular episodes ever was full of fabrications. It was downloaded 888,000 times. Most newspapers might have buried a 2-sentence correction somewhere, and most TV and radio stations would have done nothing. What did TAL do? They pulled the show. Then they devoted an entire…
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