Every once in a while, your talkers need a little something to keep them going. Try feeding them frequent servings of the following: 1> Detailed data 2> Progress reports 3> Company news 1> Detailed data Share all the geeky technical data and product manuals with your talkers. You’ll be surprised at how much of what…
Issue #126: What to feed your talkers
Issue #125: Three reasons people talk about you
People engage in word of mouth for three core reasons: 1> The “You” reason 2> The “Me” reason 3> The “Us” reason 1> The “You” reason The “You” reason people talk is all about the stuff: The marketer and the products. People talk because you’re doing or selling something they want to talk about. If…
Issue #124: Diluting negative word of mouth
Negative WOM is bound to happen, but here’s what you can do to lessen the impact: 1> Ask happy customers to submit reviews 2> Create positive content 3> Bring the discussions in-house 1> Ask happy customers to submit reviews Odds are you have a ton of happy customers that haven’t considered submitting a review for…
Issue #123: Three WOM topics you can try today
Here’s a few simple topics you could try right now to get folks talking about you: 1> Special sale 2> Extraordinary customer service 3> Do something silly 1> Special sale One of the easiest topics you can use to get people talking about you is a great sale or a special offer. Get some bonus…
Issue #122: Special message from Andy
To all you supergeniuses: I’m sorry for the shamelessly promotional message, but I wanted to invite you and a friend to my Word of Mouth Marketing Crash Course here in Chicago. I teach the class myself. It’s an intense day. There are only 25 seats. You’ll learn how to use word of mouth marketing to…
Issue #121: Blogs and Email Work Together
Blogs and email were meant to be used together. Remember these points when trying to get people to share and talk about your content: 1> Email is universal 2> Email is shareable 3> Email works offline 1> Email is universal Not everyone is savvy on RSS, but pretty much everyone is comfortable with email. FeedBurner…
Issue #120: Keep Your Talkers Happy
Improve your word of mouth by keeping your talkers happy with these basic techniques: 1> Make them feel important 2> Let them help out 3> Keep things fun 1> Make them feel important Keep your talkers happy by making sure they know how important they are. Give them special status, insider information, and the first…
Issue #119: What to Look For in a Great Talker
When identifying your best talkers, look for these characteristics: 1> Talkers you can talk to 2> Talkers with large networks 3> Talkers with authority 1> Talkers you can talk to A talker isn’t much good unless you can reach out to them to support them in spreading your message. Look for talkers who are publicly…