newsletter

Issue #126: What to feed your talkers

Every once in a while, your talkers need a little something to keep them going. Try feeding them frequent servings of the following: 1> Detailed data 2> Progress reports 3> Company news 1> Detailed data Share all the geeky technical data and product manuals with your talkers. You’ll be surprised at how much of what…

Read More Comments Off on Issue #126: What to feed your talkers

Issue #125: Three reasons people talk about you

People engage in word of mouth for three core reasons: 1> The “You” reason 2> The “Me” reason 3> The “Us” reason 1> The “You” reason The “You” reason people talk is all about the stuff: The marketer and the products. People talk because you’re doing or selling something they want to talk about. If…

Read More 1 Comment

Issue #124: Diluting negative word of mouth

Negative WOM is bound to happen, but here’s what you can do to lessen the impact: 1> Ask happy customers to submit reviews 2> Create positive content 3> Bring the discussions in-house 1> Ask happy customers to submit reviews Odds are you have a ton of happy customers that haven’t considered submitting a review for…

Read More 1 Comment

Issue #123: Three WOM topics you can try today

Here’s a few simple topics you could try right now to get folks talking about you: 1> Special sale 2> Extraordinary customer service 3> Do something silly 1> Special sale One of the easiest topics you can use to get people talking about you is a great sale or a special offer. Get some bonus…

Read More Comments Off on Issue #123: Three WOM topics you can try today

Issue #122: Special message from Andy

To all you supergeniuses: I’m sorry for the shamelessly promotional message, but I wanted to invite you and a friend to my Word of Mouth Marketing Crash Course here in Chicago. I teach the class myself. It’s an intense day. There are only 25 seats. You’ll learn how to use word of mouth marketing to…

Read More Comments Off on Issue #122: Special message from Andy

Issue #121: Blogs and Email Work Together

Blogs and email were meant to be used together. Remember these points when trying to get people to share and talk about your content: 1> Email is universal 2> Email is shareable 3> Email works offline 1> Email is universal Not everyone is savvy on RSS, but pretty much everyone is comfortable with email. FeedBurner…

Read More Comments Off on Issue #121: Blogs and Email Work Together

Issue #120: Keep Your Talkers Happy

Improve your word of mouth by keeping your talkers happy with these basic techniques: 1> Make them feel important 2> Let them help out 3> Keep things fun 1> Make them feel important Keep your talkers happy by making sure they know how important they are. Give them special status, insider information, and the first…

Read More Comments Off on Issue #120: Keep Your Talkers Happy

Issue #119: What to Look For in a Great Talker

When identifying your best talkers, look for these characteristics: 1> Talkers you can talk to 2> Talkers with large networks 3> Talkers with authority 1> Talkers you can talk to A talker isn’t much good unless you can reach out to them to support them in spreading your message. Look for talkers who are publicly…

Read More Comments Off on Issue #119: What to Look For in a Great Talker
Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

Read More

3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

Read More

The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

Read More

10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

Read More

The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

Read More

The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

Read More