Tag Archives: Word of Mouth Supergenius

Case Study: Bucks First Credit Union — live from Word of Mouth Supergenius

4:40 — Kurt Vanderah introduces Braden Young of Bucks First Credit Union. 4:41 — Braden: We’re a two-branch operation. 4:42 — Braden: We wanted to introduce credit unions to young kids, who mostly just knew what their parents used. So we wanted to create an account built for them. So we asked kids who were…

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Case Study: Starbucks — live from Word of Mouth Supergenius

4:00 — Kurt Vanderah introduces Starbucks‘ Matthew Guiste. 4:01 — Matthew: I want to talk about six ways that we can create action using social media. 4:01 — Matthew: A couple of assumptions: – You have a community and credibility in that community. – You have a level of buy-in from management. – You have…

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Case Study: Random House — live from Word of Mouth Supergenius

4:00 — Jim Lovelady introduces Affinitive‘s Warren Ackerman. 4:01 — Warren covers the background of this case study, which focuses on books for teens. The program features 30-45 books published each year. Authors involved include Judy Blume, Philip Pullman, and Robin Brande. 4:02 — Warren shares the general objectives behind the program, which include building…

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Case Study: PEMCO — live from Word of Mouth Supergenius

4:00 — Bergen Anderson introduces PEMCO‘s Rod Brooks. 4:01 — Rod is showing a video about the making of the “A Helpful Guide To The People Of The Northwest” videos. 4:03 — Rod says that the NBC affiliate that made the making of video actually pitched them on making it after hearing about all the…

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Case Study: Maker’s Mark — live from Word of Mouth Supergenius

3:00 — Jim Lovelady introduces Todd Spencer of Doe-Anderson. 3:01 — Todd takes a quick to poll to see who knows about Maker’s Mark and asks if any Maker’s Mark Ambassador’s are in the room (most are familiar with the brand, and there are even a few Ambassadors in the room). 3:03 — Todd: We…

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Case Study: Intuit — live from Word of Mouth Supergenius

3:00 — Bergen Anderson introduces Intuit‘s Kira Wampler. 3:01 — Kira Wampler is part of the small business division of Intuit. 3:02 — Intuit faced two small problems: – Intuit as our small business brand was brand new – We love to talk about acounting but small business owners don’t! Intuit had the, “chocolate problem”…

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Case Study: Coca-Cola — live from Word of Mouth Supergenius

3:00 — Kurt Vanderah introduces Adam Brown of Coca-Cola. 3:01 — Adam: Couple of things: – You have to do four things right. – Traditional campaign mindset doesn’t work. – Fish where the fish are. – Success revolves around genuine, compelling content. 3:01 — Adam: Our homepage isn’t just coke.com. It is everywhere that people…

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Case Study: Domino’s — live from Word of Mouth Supergenius

2:20 — Kurt Vanderah introduces Domino’s Ramon De Leon. 2:21 — Ramon introduces himself as the guy behind the pizza counter. He is the operating partner of six Domino’s stores in Chicago. 2:22 — Ramon says he cannot make money selling pizzas for a dollar, but he can make money off the conversation it generates….

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9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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