Tag Archives: health care
WOM Research September 24, 2009

Word of mouth research: 40% of hospital and urgent care patients influenced by WOM

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Not only does word of mouth affect purchase decisions about traditional consumer products like video games, computer hardware, books, and apparel — but recommendations also play a significant role in health decisions, such as choosing hospital or urgent-care facilities. In the Spring 2009 Ad-ology Media Influence on Consumer Choice survey from Ad-ology Research, results found that WOM…

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