Tag Archives: customer communities

Word of Mouth Tip #154: Fans can help you build anything

When it comes to this word of mouth stuff, we see a lot of BtoB marketers throw their hands in the air and say these ideas will only work for the BtoC folks. But BtoB brands can have just as much fun. Take Caterpillar, for example. They’re not exactly what you would call a sexy…

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Case Study: Texas Instruments — live from Word of Mouth Supergenius

4:40 — Jim Lovelady introduces Telligent‘s George Dearing and Devashish Saxena of Texas Instruments. 4:41 — George introduces Devashish, saying he’s a great example of a guy who’s really in the trenches. 4:41 — Devashish starts by dispelling some rumors, including that only people who own calculators own Texas Instruments (TI) products — but in…

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9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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