Tag Archives: Converseon
Events, Supergenius Live July 20, 2010

Lindsay Lebresco: How to Respond to Feedback, Posts, Comments, and Tweets — live from Word of Mouth Supergenius

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10:15 — Cale Johnson introduces Converseon‘s Lindsay Lebresco. 10:16 — Lindsay kicks off her session on how and when to  respond in the social media space. This is a big topic and very important for brands to understand today.  First and foremost, you have to listen.  If you don’t listen, you won’t know what people are saying. 10:17…

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Supergenius Live December 16, 2009

Lindsay Lebresco: How to Respond to Feedback, Posts, Comments, and Reviews — live from Word of Mouth Supergenius

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10:15 — Jim Lovelady introduces Converseon‘s Lindsay Lebresco. 10:16 — Lindsay explains how she’s only recently on the agency side, and for 10 years worked in corporate communications at Graco Children’s Products. 10:16 — Lindsay shows a picture of a one-star review, or a negative comment — or, perhaps, a whole site dedicated to how…

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newsletter October 20, 2009

3-Minute WOM Lesson: How to respond to customer feedback

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[Welcome back to the You Can Be a Word of Mouth Marketing Supergenius! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] In this issue, Converseon’s Lindsay Lebresco shares her tips on how to respond to customer feedback, posts,…

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Featured Downloads
Blog May 24, 2013

9 Things to Share That Start Conversations

By WordofMouth.org Editor

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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Blog May 10, 2013

3 Must-Use Word of Mouth Marketing Tools

By WordofMouth.org Editor

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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Blog April 26, 2013

The Top Four Tips for Multiplying Your Word of Mouth

By WordofMouth.org Editor

These tips can help you get your marketing to do more work without a lot of extra effort.

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Articles January 11, 2013

10 Ways to Turn Around Negative Word of Mouth

By WordofMouth.org Editor

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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Downloads August 24, 2012

The New Topics Worksheet

By WordofMouth.org Editor

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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Blog July 20, 2012

The Word of Mouth Action Plan

By WordofMouth.org Editor

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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