This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. Take action to make “believing” a core competency in your organization and culture. Read More: Do Your Employees…
Tag Archives: Chick-fil-a
3 actions to build a culture of “belief” in your organization
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3 actions to build a culture of “belief” in your organization
This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. Take action to make “believing” a core competency in your organization and culture. Read More: Do Your Employees Feel…
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WOM Tip #185: Make your event reservation-only
When restaurants give away something good for free, you know there’s going to be a line, chaos, and generally, an unpleasant experience. And while some stores are willing to deal with the lapse in good service to get tons of customers through the door, they’re forgetting one important thing: The customer experience is not about…
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For the love of cows, eat chicken (and tell your friends)
For their fifth annual “Cow Appreciation Day,” Chick-fil-A invited fans to come dressed as cows to their locations for a free meal (a reference to their long-running campaign of cows imploring folks to eat more chicken). It’s the perfect, low-cost stunt that everyone can get into — friends, family, coworkers — all that good stuff….
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