[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] Almost every business has super fans. They’re the customers who love your stuff so much it’s a little weird. These people are fantastic customers…
Tag Archives: brand ambassadors
Video: Rogers Communications’ Keith McArthur on how they’re turning their harshest critics into brand ambassadors
No brand is safe from experiencing negative feedback — everyone has critics. But it’s how you handle the criticism that separates you from everyone else. People appreciate honesty, and if you’re willing to engage genuinely with your unhappy customers, you can earn their love and respect right back. In the video below, Rogers Communications’ Keith…
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Word of mouth: Not just another marketing channel
This is a guest post Terri Whitesel, Manager of Online Marketing for DeKalb Medical. How we built a word of mouth-worthy orthopedic service from the ground up What do you do when your product or service is not WOM worthy? How do you plan a service experience from beginning to end to assure that your…
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