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About Spike Jones

Spike Jones is a results-proven communications professional, specializing in digital and offline word of mouth marketing. With more than 15 years of experience, the career path goes something like this: Baylor University; a decade at Brains on Fire; SVP of the Customer Experience team at Fleishman-Hillard; Group Director, Engagement at WCG; and now SVP, Managing Director SW Region at Edelman Digital. Spike is also a co-author of the book Brains on Fire: Igniting Powerful, Sustainable, Word of Mouth Movements.

Word of mouth: Not just another marketing channel

This is a guest post Terri Whitesel, Manager of Online Marketing for DeKalb Medical. How we built a word of mouth-worthy orthopedic service from the ground up What do you do when your product or service is not WOM worthy? How do you plan a service experience from beginning to end to assure that your…

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