Hi Folks – You’ve probably noticed that there haven’t been any posts here for a few years. I’ve been focused on my current business and haven’t been working on word of mouth marketing. Still here: All the archives of timeless advice damniwish.com at wordofmouth.org. On hold: Startup advice, consulting, speaking. Paused: Feel free to sign…
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3 actions to build the front line customer experience
This is a guest post from Jeanne Bliss — customer experience expert and author of “Chief Customer Officer 2.0.” See the original post this is adapted from and more like it on her blog. Attitudes and actions embody what is behind beloved companies. They take what informs their personal decisions with them into business. Here…