Tag Archives: word of mouth

Work in word of mouth every day: WordofMouth.org is hiring

WordofMouth.org and our sister brand SocialMedia.org are growing quickly, and we need some smart people to help us keep it up. We’ve got positions at all levels available, including: Community managers A writer A designer Office administrators Membership recruiting …and a whole bunch more. Full list is here. We’ve worked hard to create a culture…

Read More 4 Comments

Why most referrals come from new customers (and what to do about it)

[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] A big challenge for word of mouth marketers is familiarity. As much as a longtime customer may love you, they’re not as likely to talk….

Read More 3 Comments

Word of Mouth Tip #154: Fans can help you build anything

When it comes to this word of mouth stuff, we see a lot of BtoB marketers throw their hands in the air and say these ideas will only work for the BtoC folks. But BtoB brands can have just as much fun. Take Caterpillar, for example. They’re not exactly what you would call a sexy…

Read More Comments Off on Word of Mouth Tip #154: Fans can help you build anything

Earn the sale by telling a story worth sharing

It’s often forgotten how the power of story can serve as good word of mouth marketing — and more so than that, how word of mouth can help move the sales process forward and close new business! Think it through… It’s pretty typical for Mike the salesperson to do the ‘ol “show up and throw…

Read More Comments Off on Earn the sale by telling a story worth sharing

5 defenses against negative word of mouth

[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] Everyone experiences negative word of mouth. Even the most beloved companies in the world make mistakes. Your job is to actively respond to negative word…

Read More Comments Off on 5 defenses against negative word of mouth

Word of Mouth Tip #103: Do something surprisingly delightful

Want to see something fun? Head over to Google Maps and search walking directions from “The Shire” to “Mordor.” Google’s algorithm tries to figure out what you might have meant to search for, and it also offers this little bit of humor: “Use caution — One does not simply walk into Mordor.” The best part?…

Read More 1 Comment

11 ingredients of awesomeness

This is a guest post from Mitch Joel — President, Twist Image and author of Six Pixels of Separation. See the original post this is adapted from and more like it on his blog. In a sea of content, how do you make your stuff stand out? This was one of the questions I was asked during the Burning Questions Panel…

Read More 3 Comments

How Delta is creating raving fans with “Middle Seat Mondays”

This guest post is from Jeremy Epstein, VP of Marketing and Social Navigator at Sprinklr. Raving Fan Tom Siegman sent me this gem a while back. It’s further proof that: Any touchpoint can become a remarkable experience Thinking about how you want people to FEEL is smart marketing If you do both of those, people will…

Read More 2 Comments
Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

Read More

3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

Read More

The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

Read More

10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

Read More

The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

Read More

The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

Read More