Tag Archives: new customers

How to make new fans into raving fans

[Welcome back to our Word of Mouth Marketing Lessons newsletter. This is text from the great issue all of our email subscribers just received. Sign yourself up using this handy form.] You’ve heard us say before that new customers are often the most vocal customers. But how do you get them to keep recommending your…

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3-Minute WOM Lesson: How to help new customers talk about you

New customers can be powerful talkers. The first-time experience is a great conversation primer, but you shouldn’t rely on that alone to create word of mouth. Your job is to put something in their hands that reminds them, motivates them, and makes them look good. Three great things you can do: 1. Give them a…

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9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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