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Blog, WOM Tips April 21, 2014

WOM Tip #372: Remarkable customer service shouldn’t stop at the front desk

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As a savvy word of mouth marketer, you know that customer service is everyone’s job. It’s not just up to the person behind the welcome desk to make people feel welcome, and it’s not just the help center’s job to make things right when a customer’s upset. But a remarkable customer experience also doesn’t stop…

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