This is a guest post from Mitch Joel — President, Twist Image and author of “Six Pixels of Separation.” His new book “CTRL ALT DEL” comes out in May 2013. See the original post this is adapted from and more like it on his blog. The plumber’s promise. As I was gazing out of the window…
Tag Archives: customer service
WOM Tip #198: Be an advocate for your customers
Fantastic customer service is a huge opportunity for word of mouth marketing. Show them you care, and they’ll appreciate you and talk about you. But what if you took that kind of service one step further by becoming an advocate for your customers? Phone system provider Grasshopper does just that with their “Tell Us Your…
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A brand of people
This is a guest post from Mitch Joel — President, Twist Image and author of “Six Pixels of Separation.” His new book “CTRL ALT DEL” comes out in May 2013. See the original post this is adapted from and more like it on his blog. It’s strange how much of a brand’s foundation is laid by…
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Framing the 5 Customer Experience Competencies
This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. To make customer experience stick as part of your operation, you need an organized and phased approach for integrating customer experience…
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50 small things to help improve your customer service
This is a guest post from Greg Meyer, a member of the Customer WOW team at Desk.com. “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small actions that, when evangelized through a support…
Be more awesome by following up
This is a guest post from Greg Meyer, a member of the Customer WOW team at Desk.com. Photo by Steve Bahcall. The single most important thing you can do to increase customer value is to follow up on the things you said you would you do the last time you talked to the customer. In…
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