This is a guest post from Jay Baer — social media and content strategist and author of “Youtility: Why Smart Marketing is About Help not Hype.” See the original post this is adapted from and more like it on his Convince & Convert blog. According to Nielsen, we trust friends and family members’ recommendations 92%…
Tag Archives: customer satisfaction
How humanity drives customer experience
Read More
Comments Off on How humanity drives customer experience
10 tips for achieving 100% customer satisfaction
This is a guest post from Jeff Frank, owner of Simplicity Sofas — a company that designs and manufactures furniture for small rooms and narrow entranceways. As a furniture manufacturer and e-commerce retailer in High Point, North Carolina, Simplicity Sofas specializes in furniture for small spaces. And after more than six years in business and…
Read More
Comments Off on 10 tips for achieving 100% customer satisfaction
Word of Mouth Tip #151: Go the extra mile
Companies who consistently go out of their way on behalf of their customers are the ones everyone loves to talk about. More than stunts, fancy website widgets, the latest social media tools, or sophisticated marketing techniques — a dedication to delivering amazing experiences for your customers is still the best way to earn real word…
