When people think of word of mouth, they often think of how it’s spread outside of their business — the marketing side of conversations. But it’s not just about your customers and critics talking to their friends and families. It’s also about internal word of mouth, the stuff your employees talk about with one another….
Tag Archives: community
Embracing fans of a service company
This is a guest post from Spike Jones — SVP, Managing Director SW Region at Edelman Digital and co-author of the book Brains on Fire: Igniting Powerful, Sustainable Word of Mouth Movements. See the original post this is adapted from and more like it on his blog. I’ve had the honor of doing a webinar…
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Barrier of entry
This is a guest post from Spike Jones — SVP, Managing Director SW Region at Edelman Digital and co-author of the book Brains on Fire: Igniting Powerful, Sustainable Word of Mouth Movements. See the original post this is adapted from and more like it on his blog. One of my favorite lessons from the Brains…
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