Videos

5 keys to being a business people trust & recommend

“Likeonomics” author Rohit Bhargava explains how to use the power of likeability to sell your product.

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Video: How to measure word of mouth

MotiveQuest CEO David Rabjohns teaches you how to track, measure, and learn from your word of mouth.

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Video: Lessons from NVIDIA’s viral video success

The problem with viral videos is while everyone wants one, no one can tell you how to make one. As NVIDIA’s former Social Media Manager, Shanee Ben-Zur admits, her team couldn’t have predicted the success of their product demo video on YouTube. But that didn’t stop them from learning (and sharing) what methods helped the…

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Video: How “Don’t Mess With Texas” became one of the most talked about ad campaigns of all time

In 1985, Texans were paying millions for litter cleanup along highways, and the cost was getting bigger every year. The nation as a whole was facing a similar issue and putting out public service announcements, like the crying Native American and “Give a hoot, don’t pollute.” But according to Tim McClure, co-founder of ad agency…

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Video: How to start word of mouth with no budget

Saul Colt offers a bunch of tips and techniques to create buzz with brains, not bucks.

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Video: How Raytheon got people talking about one of their top secret events

Sometimes the people that will talk about you the most aren’t the ones buying your stuff, but they’re still great advocates for your brand. These people are called your talkers and for Raytheon, they’re people like military families, veterans, aviation enthusiasts, and staffers — not the military generals actually signing the contract. That’s why, when…

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Video: What General Mills looks for in community managers

Aaron Miller shares how they’re building a new team of community managers to act as the voice of their brands.

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Video: How Life Technologies encouraged employees to engage in online word of mouth

Just because an employee isn’t on your social media team doesn’t mean he or she can’t participate and add value to your online conversations. But many of them hesitate to take part because they’re afraid of doing it wrong. Instead of missing out on this great resource, why not give them the training and the…

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Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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