Customer experience expert Jeanne Bliss explains what 10 things make a company so lovable it gives them a competitive edge. She also shares why earning your customers’ love takes making proactive decisions.
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10 questions to help measure a “beloved company”
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WOM Tip #230: Even boring products can throw parties
Most mattress stores stick to the usual promotions and sales to get people in the door. But mattress company Casper invited people to something much more remarkable and trendy. Learn how Casper used naps, waffles, and pillowcases to earn word of mouth.
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Video: How Old Navy celebrated their fans on their 20th birthday
What’s more remarkable: An anniversary sale or a 20-foot wall of balloons that inflates portraits of people’s faces? That’s the idea behind Old Navy’s 20th anniversary campaign that brought their fans’ online selfies to the real world in Times Square and Hollywood. When people tweeted #selfiebration with their photo and a birthday wish for themselves,…
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Do your customers think you’re a “10?”
This is a guest post from Drew McLellan, CEO and Top Dog at McLellan Marketing Group. See the original post this is adapted from and more like it on his blog. In the drive-up windows of one of the country’s largest banks, there is a sign: “Please honk if we’ve delivered a ’10’ customer service…
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Your content is kidding no one
This is a guest post from Mitch Joel — President, Mirum and author of “Six Pixels of Separation” and “CTRL ALT Delete.” See the original post this is adapted from and more like it on his blog. How is your content marketing strategy coming along? There’s a thorn in my side. It’s a content thorn. It’s…
WOM Tip #223: Owning your mistakes is just as remarkable as fixing them
Blue Bell Ice Cream has had a rough year with food contamination and massive recalls. But what has been unique about this company’s misfortune is the outpouring of support from Blue Bell fans and employees. People really love this company. And Blue Bell has made it easy to see why with their open and authentic…
