This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. To make customer experience stick as part of your operation, you need an organized and phased approach for integrating customer experience…
Tag Archives: wom
How TalentGrow sent a holiday gift worth talking about
This guest post is from Jeremy Epstein, VP of Marketing and Social Navigator at Sprinklr. Let’s be honest. Most holiday gifts are lame. (Like you need another basket of fruit or a card that has a generic “Happy Holidays” on it.) I’d rather skip it. If you’re going to do something, do something “remarkable” and do…
How LasikPlus creates a first-rate customer experience
This guest post is from Jeremy Epstein, VP of Marketing and Social Navigator at Sprinklr. I got back from a trip to the West Coast and was frantically looking for my favorite pair of glasses. The red eye had worn me out and I had taken them off (replacing them with another pair) for the flight….
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Helping 1,000 people in one year to build a business
This guest post is from Jeremy Epstein, VP of Marketing and Social Navigator at Sprinklr. I’ve long believed that one of the best ways to build your brand (be it personal or corporate) is to focus on the needs of others. If you do that, you earn trust — which is an asset that comes back…
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Every mistake is an opportunity for surprise and delight
This is a guest post from Dave Kerpen — CEO and co-founder of Likeable Media and New York Times best-selling author. This post has been adapted from Dave’s book Likeable Business: Why Today’s Consumers Demand More and How Leaders Can Deliver. To get customers talking about your company, you need to give them something to talk about….
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Articles
- 50 small things to help improve your customer service
- The fallacy of community
- The 8 essential word of mouth training books
- How to spread word of mouth with video content
- WOM Tip #160: Make your swag more useful
- Free Download: 9 Things to Share That Start Conversations
- 4 tips for dealing with angry customers and negative word of mouth
- How one word makes you WOM-worthy
- 3 one-sentence word of mouth wonders
- WOM Tip #191: Give them an accomplishment to share
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Nate Nordstrom: Thanks for sharing this WOM-worthy marketing. Very...
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Sandy Gerber: These are great! I enjoyed learning your 50 ways t...
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Mohit Garg: You are amazing !...
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Fernando Anzures: Hello thanks for sharing , I've read almost all o...