Spam apology

Spam apology

Trackbacks/Pingbacks

  1. Word of Mouth Tip #197 - The NALA Blog - March 11, 2013

    […] The blog talked about Mini’s servers who went haywire and sent 100s of emails to a batch of their customers risking customer trust and requiring a mass apology.  Instead of a simple email apologizing for the mass email, they spammed their subscribers by sending them a can of Spam, chocolate roses and duct tape to fix things with an apology letter explaining the glitch and asking forgiveness.  Check out the picture here. […]

What do you think?

Featured Downloads

Download: “The Difference Map” by Bernadette Jiwa

We’re big fans of author of The Fortune Cookie Principle and TEDx speaker Bernadette Jiwa, who says that good marketing…

Read More

The first chapter of “The Social Media Side Door” by Ian Greenleigh

Ian reveals the best ways to earn the attention of influential people using social media channels.

Read More

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

Read More

3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

Read More

The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

Read More

10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

Read More