8:30 — Kurt Vanderah welcomes the crowd to the Word of Mouth Crash Course.
8:32 — Coach Kurt takes the stage.
8: 36 — Kurt goes over where all the rooms are and the agenda of the day.
8:37 — The Keynote will be given by Colleen Barrett – President Emeritus of Southwest Airlines and co-author of “Lead with LUV: A Different Way to Create Real Success”.
8:38 — There are six great authors here today.
8:41 — Keeping with the sports theme there is a baseball bat hidden somewhere in the conference center for one lucky person to keep!
8:43 — Now to the stage, Andy Sernovitz