Tag Archives: Wegmans

WOM Tip #431: People talk about companies that treat their employees well

It’s a sad fact that not everyone expects retail employees to like their jobs. People say stuff like, “Well that’s working in retail for you.” So when people actually love their jobs in these industries, it’s something to talk about. And the word of mouth doesn’t just come from happy employees — outsiders take notice…

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Is your trusting cup half full or half empty?

This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. I believe you. Those three words show trust, honor, and respect. Beloved companies decide to believe. Trust and belief are cornerstones…

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