Tag Archives: I Love You More Than My Dog
Blog April 24, 2013

Framing the 5 Customer Experience Competencies

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This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. To make customer experience stick as part of your operation, you need an organized and phased approach for integrating customer experience…

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Blog, Crash Course Live May 10, 2012

Jeanne Bliss on “I Love You More Than My Dog”

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1:30 — Cale Johnson introduces Jeanne Bliss, author of “I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. 1:31 — Colleen Barrett, keynote speaker today, wrote the forward to the book. 1:32 — Started in Land’s End with founder in 1984. Had to grow business…

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Blog, Books, Downloads April 27, 2012

“I Love You More Than My Dog” by Jeanne Bliss

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Customer experience expert Jeanne Bliss shares how your collective decisions as a company reveal who you are and what you truly value.

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Case Studies June 28, 2010

Jeanne Bliss on “I Love You More Than My Dog” – a live Word of Mouth Supergenius preview

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As we gear up for Word of Mouth Supergenius: The”How to be Great at Word of Mouth Marketing” Conference on July 20 in New York, our fantastic presenters are sharing some word of mouth tips as  previews for the day’s 12 how-to classes, 12 real-world case studies, and 6 brilliant author sessions. Our lineup of…

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Featured Downloads
Blog May 24, 2013

9 Things to Share That Start Conversations

By WordofMouth.org Editor

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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Blog May 10, 2013

3 Must-Use Word of Mouth Marketing Tools

By WordofMouth.org Editor

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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Blog April 26, 2013

The Top Four Tips for Multiplying Your Word of Mouth

By WordofMouth.org Editor

These tips can help you get your marketing to do more work without a lot of extra effort.

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Articles January 11, 2013

10 Ways to Turn Around Negative Word of Mouth

By WordofMouth.org Editor

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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Downloads August 24, 2012

The New Topics Worksheet

By WordofMouth.org Editor

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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Blog July 20, 2012

The Word of Mouth Action Plan

By WordofMouth.org Editor

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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