Tag Archives: Hotel Murano

Word of Mouth Tip #17: Extra special service causes conversation

The little extras are what customers love to talk about. It’s the handwritten thank you note, the extra-friendly return policies, or how you always remember their name. These small, genuine gestures earn loyal fans and lead to long-term word of mouth. How a word of mouth supergenius does it: Tacoma, Washington’s Hotel Murano was recently voted…

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