Tag Archives: employee engagement

5 decisions that grow customer and employee devotion

This is a guest post from Jeanne Bliss — customer experience expert and author of “I Love You More Than My Dog.” See the original post this is adapted from and more like it on her blog. As customers and employees, we crave what the beloved companies deliver. Beloved companies enable people to decide and act from a…

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Purpose in the social era shapes more than message

This is a guest post from author, corporate director, and TED speaker Nilofer Merchant (a.k.a. the Jane Bond of Innovation). Purpose is arguably what distinguishes successful businesses with exponential impact from the rest. The Social Era has raised the visibility of this gap between what organizations do and the story they (try to) tell. Meaning…

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Video: How Sabre Holdings motivated employees to engage with their community of fans

Building a community for your fans to connect and share feedback is a great way to keep customers talking about your brand. In this video, travel technology company Sabre Holdings shares how they already had a growing community of airline customers — but they were missing an opportunity with their community members: employee engagement. The…

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