One of the fundamentals to keeping customers happy is by providing excellent customer service.
This presentation from UPS‘ Manager of Corporate PR, Debbie Curtis-Magley, focuses on how to deliver excellent customer service on Facebook and Twitter. Debbie shares the ups and down of their experiences and concludes with their five important lessons learned.
A few big ideas Debbie covers:
- How to be available by knowing where the conversations are taking place
- How to earn a second chance with disappointed customers by responding quickly
- How to balance customer support while sharing new service offerings
Check out Debbie’s presentation: