How UPS is Mastering Customer Service with Social Media, presented by Debbie Curtis-Magley

One of the fundamentals to keeping customers happy is by providing excellent customer service.

This presentation from UPS‘ Manager of Corporate PR, Debbie Curtis-Magley, focuses on how to deliver excellent customer service on Facebook and Twitter. Debbie shares the ups and down of their experiences and concludes with their five important lessons learned.

A few big ideas Debbie covers:

  1. How to be available by knowing where the conversations are taking place
  2. How to earn a second chance with disappointed customers by responding quickly
  3. How to balance customer support while sharing new service offerings

Check out Debbie’s presentation:

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