How to tell your brand’s story at scale

This is a guest post from Dave Kerpen — CEO of Likeable Local, chairman and former CEO of Likeable Media, and author of “Likeable Business: Why Today’s Consumers Demand More and How Leaders Can Deliver.” See the original post this is adapted from and more like it on Likeable Media’s blog.

We all know that television advertisements have in the past been the best way for larger organizations to tell great stories to larger volumes of people. But the Internet has significantly changed this formula. Today, social media and online video have rendered storytelling to the masses possible for companies without the budget to buy television commercials.

Recently a colleague tweeted at me to watch a video: “You’ll cry for sure!” Indeed, I clicked on the link, viewed the video, and moments later had a stream of tears running down my face.

The video told the story of a Chinese family overcoming obstacles: An injury left the son unable to walk, and his father nursed him back to health through grit and determination. The only constant through it all was family dinners. The video was powerful, moving, and unforgettable.

Jingles and spokespeople aren’t as valuable as stories.

It was also a commercial for BERNAS, a rice company based in Malaysia, and it was a little over three minutes long (and worth three minutes of your life, by the way, so do check it out if you haven’t seen it already). It’s a story of tragedy, forgiveness, strength, family, and love, and it’s deeply moving. What it’s not is a cheesy jingle or spokesperson telling you to buy, buy, buy BERNAS rice.

Stories are our social currency. Realizing that, BERNAS decided not to make a commercial and told a story instead.

That story was way too long for a television commercial, but BERNAS didn’t have to buy TV time to draw over 600,000 views online.

A great story can be told to many without TV.

Social media allows organizations of all sizes to tell their stories every day, without spending a lot of money on the traditional storytelling tools—television and radio. Facebook has increasingly suggested that brands use stories in their marketing, even launching a “Sponsored Stories” advertising unit that essentially takes your brand’s status update and promotes it to your fans and their friends. Facebook’s Timeline for brands rewards companies that tell stories through pictures and video.

Pictures are worth a thousand words, and the growing popularity of social networks such as Pinterest, Instagram, YouTube, and Tumblr support this. Your organization can tell its stories through a picture or a short, low-production-value video, and if the stories are compelling, word will spread. The beauty is, if a story isn’t compelling, that’s okay too! Since you haven’t spent millions or even thousands of dollars on a TV or radio ad, you can just share a new story tomorrow and see if you do any better.

You can use your social channels to ask your customers for stories as well.

Your customers will want to share their stories about you—the good, the bad, and the ugly—so why not encourage them to share the good? Make it easy and compelling for them to share stories, and they will. Consider hosting contests, for example. A little added value can go a long way on social networks.

What stories does your brand have and how are you sharing them on social media? Share in the comments below.

email

About Dave Kerpen

Dave Kerpen is the CEO of Likeable Local, a social media software startup for small businesses, as well as the chairman and former CEO of Likeable Media, an award-winning social media and word of mouth marketing firm. Dave has keynoted at dozens of conferences and webinars for organizations such as WOMMA, TEDx, and SXSW. Dave is a LinkedIn Influencer and blogs weekly alongside Richard Branson, Deepak Chopra, Barack Obama and Bill Gates. His first book was the New York Times bestseller, “Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks).” His second book, “Likeable Business,” lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. Dave is proud of his two daughters, Charlotte and Kate, at home in New York.

Tags: , , , , ,

Comments are closed.

Featured Downloads

Download: “The Difference Map” by Bernadette Jiwa

We’re big fans of author of The Fortune Cookie Principle and TEDx speaker Bernadette Jiwa, who says that good marketing…

Read More

The first chapter of “The Social Media Side Door” by Ian Greenleigh

Ian reveals the best ways to earn the attention of influential people using social media channels.

Read More

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

Read More

3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

Read More

The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

Read More

10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

Read More
Get our free weekly newsletter

Join 35,000 brilliant word of mouth marketers by signing up for our free weekly email newsletter filled with actionable word of mouth ideas.

You’ll be blown away by just how good you can be at this.

Never display this again