How Microsoft is improving customer service through social media — live from BlogWell

BlogWell - How Big Businesses Use Social Media! Come to BlogWell: How Big Brands Use Social Media on August 11 to hear McDonald’s, Whirlpool, GM, CME Group, Chevron, Alberto Culver, Verizon, and Kraft Foods share case studies in corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — in one afternoon, for just $250.

You’ll get practical, how-to advice on creating great content, getting management buy-in, educating employees, keeping lawyers and regulators happy, simple and ethical disclosure, and engaging fans. You’ll ask questions, discover new ideas, and get answers from people who have been there, done that — all in four hours.

Register and learn more about BlogWell here.


In his BlogWell Seattle case study presentation, “The Microsoft Experience,” Microsoft’s Nestor Portillo shares how Microsoft is improving their customer service experience by interacting with consumers through social media channels.

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