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#110: Make Your Talkers Look Fantastic

Your fans will spread far more word of mouth if you make them look great. 1> Make them look important2> Make them look smart3> Make them look connected4> Make their status visible 1> Make them look important Create a VIP program with membership cards, a private web site, and special privileges. Offer something extra, like…

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Issue #108: Super-Simple Evangelism Program

Create a word of mouth buzz program in 5 simple steps:1> Find your talkers2> Create a way to communicate3> Give them something to talk about4> Make it easy5> Thank them publicly 1> Find your talkers You already have plenty of talkers (evangelists, fans, friends,recommenders, influencers).  You just need to go out there and findthem.  Surf…

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Issue #107: Easy Word of Mouth

1> Great Thank-Yous2> Amazing Takeaways3> Talkworthy Trade Show Booths 1> Great Thank-Yous Replace your boring thank-you notes with something people will talk about.  We sent cheesecakes, boxes of books, and candy bars. Give people something that will make them walk around the office and say "You won’t believe what they sent us!" 2> Amazing Takeaways…

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Issue #106: Dealing With Negative Word of Mouth

1> Build credibility before you need it2> Respond3> Be a human4> Don’t fight5> You can’t win them all 1> Build credibility before you need it When someone attacks you on a blog or message board, it’s too late to show up and defend yourself — you’ll look like a PR flack and no one will…

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Issue #105: Word of Mouth Ethics

{This post includes text of the great email newsletter all of our email subscribers just received. Sign yourself up to have this delivered directly to you!}  1> Ethics are easy2> Three simple rules3> There is no gray area 1> Ethics are easy  Word of mouth marketing is all about honesty. It’s about earning the respect…

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Issue #104: How to Get Positive Online Reviews

{This post includes text of the great email newsletter all of our email subscribers just received. Sign yourself up to have this delivered directly to you!}  Everyone wants positive feedback — make it easy for your customers and clients to show you some love: 1> Ask and encourage 2> Monitor what’s being said 3> Respond…

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Issue #103: Super Quick Word of Mouth Tracking Tips

{This post includes text of the great email newsletter all of our email subscribers just received. Sign yourself up to have this delivered directly to you!}  Tracking WOM isn’t as hard as you think–try these 3 easy techniques:  1> Follow the tell-a-friend forms2> Track the email forwards3> Count blog mentions 1> Follow the tell-a-friend forms …

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Featured Downloads

9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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