This is a guest post from Greg Meyer, a member of the Customer WOW team at Desk.com. “The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company. In my experience, there are a number of these small actions that, when evangelized through a support…
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Greg Meyer delights start-ups, small businesses, and enterprise organizations that implement customer support ideas to take their business to the next level. He works as part of the Customer Wow team at Desk.com and can be found at @grmeyer on Twitter.
Be more awesome by following up
This is a guest post from Greg Meyer, a member of the Customer WOW team at Desk.com. Photo by Steve Bahcall. The single most important thing you can do to increase customer value is to follow up on the things you said you would you do the last time you talked to the customer. In…
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How to hire customer service superheroes
This is a guest post from Greg Meyer, a member of the Customer WOW team at Desk.com. Photo by Andrew Becraft. Say you’re going to start a company, and the first thing you want to do is provide amazing customer service. Are you going to hire the brilliant person who alienates customers? Or are you…
A guide to becoming a WOW-maker
This is a guest post from Greg Meyer, a member of the Customer WOW team at Desk.com. Photo by Daniel Y. Go. It’s really great to open your email and get a compliment or hear something nice that a customer posted about you or your company on social media. I call that “Customer Wow” and…
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