3-Minute WOM Lesson: How to get employees involved in word of mouth

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The people on your payroll can be a powerful word of mouth force if you equip them with the training, the tools, and the motivation to do it right. How to get started:

1. Give them guidelines
2. Give them tools
3. Give them status

1. Give them guidelines

Create simple rules and guidelines for your employees on how to engage with fans and customers. It’s not about creating restrictions, it’s about straightforward education on how they can participate in conversations about you honestly and ethically — and most employees are happy to be shown the boundaries. And when you do, start by teaching these 10 magic words: “I work for _____ and this is my personal opinion.”

2. Give them tools

To help your talkers tell friends about you, you need to put tools in their hands — and your employees are no different. Try giving them coupons, friends and family discount codes, leaked information, beta tests, or product samples. And when you find something that really gets your employees sharing, there’s a good chance it’ll work for your external fans too.

3. Give them status

Want your internal experts to get more involved in online forums or industry groups? Declare them your company’s subject matter experts on the topics they know best and help them get involved in blogging, online communities, events, or local groups. Or on a larger scale, try creating an ambassador program that gives employees the product expertise (and the VIP status) to go out and engage customers on behalf of your brand.

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