3-Minute WOM Lesson: 3 ways to start conversations long after the sale

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A lot of word of mouth can happen immediately following the sale (during the honeymoon period), but you’ve got opportunities to create it long after the initial purchase, too. A few ways to do it:

1> Ask for a review
2> Earn their email
3> Follow-up

1> Ask for a review

Always, always ask for a review. Honest reviews from happy customers are timeless, long-term word of mouth assets. Capturing great reviews means you’ve got referrals you can use on your website, in your brochures, or on your wall long after the initial sale.

2> Earn their email

Earn the permission to contact your customers again by asking for their email. Offer them a newsletter, send them ongoing helpful tips, and keep them engaged. Earning the initial sale is just the beginning — earning their long-term word of mouth is where things can really take off.

3> Follow-up

A genuine follow-up is not only a great customer service gesture, but it can also lead to great word of mouth, too. Try following up your sales with a simple call, email, or hand-written note to check in on your customers. And when you do it, use the opportunity to let them know how much their word of mouth means to you.

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