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Issue #116: Make Your Site Shareable

Tune-up your website to help your fans talk about you: 1> Make it easy to print 2> Create images to share 3> Give text to copy 1> Make it easy to print When someone hits print from your site, how clean is the printout? Make sure your print style sheets are set up to include…

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Lava Row uses word of mouth to get a new slogan

When Iowa-based Lava Row, a social media consulting firm, decided to get rid of their old business cards in favor of a new slogan, they asked their fans for help. They hosted a local TweetUp meeting where employees handed out their old cards and asked their friends and fans to come up with a new…

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Word of Mouth Tip #29

Help people help a friend.

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Word of mouth research: Study shows word of mouth tops all benefits of online communities

Increasing word of mouth is the greatest value of online communities according to a survey by Beeline Labs, Deloitte and the Society for New Communications Research of more than 140 businesses and nonprofits using social media. Respondents selected “improved word of mouth” as the primary benefit of social media, followed by increasing brand awareness, discovering…

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Google creates word of mouth by helping employees become talkers

As a Christmas gift, Google gave their employees an HTC Dream Android phone. Not only is this a great way to have a large group of people test the phone and find opportunities for improvement — it’s also a fantastic way to get people talking. While all their employees were home for the holidays, they…

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Word of mouth research: Bargain hunting is increasingly a social event

Nearly 30% of online consumers cite some form of link forwarding, peer comments or social sites as the best way to find out about deals or discounts online—a source which two years ago wasn’t even considered by merchants as a viable traffic stream. That’s according to a Guidance survey of 1,000 online consumers highlighted in…

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Issue #115: Word of Mouth Before, During and After the Sale

Get people talking about you throughout the sales cycle: 1> Before the sale2> During the sale3> After the sale 1> Before the sale Word of mouth begins long before the sale, so make it easy for your potential customers to talk about you. Give them flyers to take home from the store, samples to play…

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Acknowledge your frequent customers to get people talking

Via Becky Carroll of Customers Rock!, we see how a local Starbucks featured a  customer’s favorite drink combo as “Customer Latte of the Week: Mary’s Latte.” Think Mary told anyone about this? Think anyone tried a new drink? Think anyone told their friends about the unique promotion? The Lesson: Acknowledging frequent customers can be pretty simple…

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9 Things to Share That Start Conversations

Use the examples in this guide to help inspire ways to make your message more portable and shareable.

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3 Must-Use Word of Mouth Marketing Tools

These tools will help you kick off any word of mouth campaign no matter what topic, industry, or budget.

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The Top Four Tips for Multiplying Your Word of Mouth

These tips can help you get your marketing to do more work without a lot of extra effort.

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10 Ways to Turn Around Negative Word of Mouth

The most effective ways to stop negative WOM with examples from Zappos, FedEx, Dell, and more.

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The New Topics Worksheet

All word of mouth starts with a topic of conversation — a simple, portable, repeatable idea that gets people talking.

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The Word of Mouth Action Plan

Create a complete word of mouth marketing plan using this worksheet’s eight simple steps.

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